FAQs
How soon will I see results with Zenagen?
Most users begin to notice visible improvements in hair health and appearance within 6 to 8 weeks of consistent use. However, individual results may vary depending on hair type and condition.
Are the formulas safe for colour-treated hair?
Yes, Zenagen formulas are designed to be safe for colour-treated hair and will not strip or fade your hair colour. They are gentle and nourishing for all hair types.
How often should I be applying each of these products?
For best results, use Zenagen shampoo and conditioner 3 to 4 times per week, following the instructions on the packaging. Consistency is key to achieving optimal results.
Do I need both the shampoo and conditioner for best results?
While you can use each product individually, using both the shampoo and conditioner together is recommended for maximum effectiveness and overall hair health.
Is this safe to use while pregnant or breastfeeding?
Zenagen products are formulated with gentle, naturally derived ingredients. However, if you are pregnant or breastfeeding, we recommend consulting your healthcare provider before use.
Will this mess with my hormones?
No, Zenagen products do not contain hormones or harsh chemicals. They work topically to support scalp and hair health without affecting your hormonal balance.
What happens if I stop using it?
If you discontinue use, you may gradually lose the benefits gained from the products, and your hair may return to its previous condition over time.
Can EVOLVE be used after coloring, bleaching, or heat styling?
Most users begin to notice visible improvements in hair health and appearance within 6 to 8 weeks of consistent use. However, individual results may vary depending on hair type and condition.
Can men use EVOLVE?
Yes - EVOLVE is a unisex system suitable for anyone wanting healthier-looking, more resilient hair.
Does EVOLVE help with frizz?
Yes. EVOLVE deeply hydrates and smooths the hair cuticle, helping reduce frizz and flyaways.
What results can I expect?
Most users notice: Immediately: Softer, smoother, more manageable hair 2–4 weeks: Less frizz, more shine, better hydration Ongoing: Stronger-feeling hair with reduced visible breakage and healthier-looking ends Results improve with consistent use.
What is Zenagen EVOLVE?
EVOLVE is our damage-repair system designed to help hair feel stronger, smoother, and healthier. It supports hydration, reduces the appearance of breakage, and restores shine to dry, stressed, or over-processed hair.
Are the formulas safe for colour-treated hair?
Yes, Zenagen formulas are designed to be safe for colour-treated hair and will not strip or fade your hair color. They are gentle and nourishing for all hair types.
Can I use Eclipse if my hair isn’t coloured?
Yes. Many people love Eclipse for its shine-boosting and smoothing benefits, even without hair color.
How often can I use Eclipse?
Eclipse can be used daily or anytime you shampoo. There’s no wait time - just wash and rinse.
Is it gentle?
Yes, Eclipse uses mild cleansers and nourishing botanicals designed to be soft on the hair and scalp.
Will this mess with my hormones?
No, Zenagen products do not contain hormones or harsh chemicals. They work topically to support scalp and hair health without affecting your hormonal balance.
Are the formulas safe for colour-treated hair?
Yes, Zenagen formulas are designed to be safe for colour-treated hair and will not strip or fade your hair colour. They are gentle and nourishing for all hair types.
New Zealand Shipping
FREE NZ Delivery on all orders (TRACKED)
24hr next business day service is available for the North Island. In some cases the South Island will also receive their product the next business day (depending on whether they ordered in the morning or not) otherwise it will be there within 48 hours.
We cannot be held responsible/liable for lost or stolen packages once they have been picked up by the courier. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing us with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
For all orders placed online, store pickup is not an option.
Australia Shipping
FREE Delivery on all orders over $100 NZD - 6-12 working day delivery (TRACKED)
$10 NZD Delivery on all orders up to $100 NZD - 6-12 working day delivery (TRACKED)
Australian Shipping Information & Disclaimer
We will ship your order as soon as possible, however please allow 1-2 business days for order processing.
Because NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will be delivered within the target timeframe. Delivery to areas outside major cities, or where your item is dutiable or is held in customs, may take longer.
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost.
We cannot be held responsible / liable for lost or stolen packages once they have been picked up by the courier. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing us with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
Outside Australasia
We do not currently ship outside of Australia and New Zealand. If you have any enquiries about shipping outside of these countries, please contact us at hello@beautyspot.co.nz
Untracked Shipping
If an extended time has passed and you have not received your item please contact us at hello@beautyspot.co.nz so we can help you lodge a claim with the courier company.
90-day Satisfaction Guarantee
Zenagen has a 90 day satisfaction guarantee. If you are not 100% satisfied with the product in the first 90 days you can return it to the place of purchase for a full refund or replacement. For the guarantee to be valid Proof of Purchase is required, the product must be returned and the claim must be made within 120 days of purchase. Only applies to first time users. Returned product must be tracked and received within 14 days.
If purchased from this website:
Simply contact us at hello@beautyspot.co.nz to arrange your return/replacement. Once we’ve received the empty bottle and/or any unused product to us we will issue a replacement/full refund via the original payment method. Please note that cost of shipping the return back to us must be paid by the customer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@beautyspot.co.nz with your order information and your reason for wanting an exchange, including photos.
All exchanges are only honoured if the item is unopened and in its original packaging.
Refunds
If you qualify for a refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Please note that sale items do not qualify for refunds.
Returns Shipping
Once your return/refund/exchanged has been approved.
Mail your product to: 4D/89 Ellice Road, Wairau Valley, Auckland 0629, NZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.